Refund policy

Exchanges & Returns

RETURN POLICY

This page was last updated on 14-07-2025

At Ayuna, we want you to shop with complete confidence. That’s why we’ve created a customer-friendly return policy to ensure you’re satisfied with every purchase. If for any reason you’re not happy, we’re here to help.

1. GENERAL

We offer a generous 60-day return window. From the date you receive your item, you have 60 days to request a return.

To be eligible for a return, the item must be in the same condition as when you received it: unworn or unused, with all original tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To initiate a return, simply contact us at info@ayunaclothing.com. We’ll provide you with the correct return address:

📦 Ayuna Clothing
Westerstraat 152
1015 MP Amsterdam
The Netherlands

A completed return form is required for us to process your return. For more details, see section 9.

Once your return is approved, you are responsible for the cost of returning the items to the provided address. We cannot accept returns sent back to us without prior authorization.

If you have any questions about returns, please don’t hesitate to reach out at info@ayunaclothing.com.

2. DAMAGE AND ISSUES

Please inspect your order upon arrival. If the item is defective, damaged, or if you receive the wrong item, contact us immediately. We’ll evaluate the issue and make it right as quickly as possible.

3. EXCHANGES

Not happy with a product (like a bracelet) or received a defective item? Let us know and we’ll gladly offer an exchange for another product of equal value.

Email us at info@ayunaclothing.com with your preferred replacement item, and we’ll arrange the shipment for you.

4. EU 60-DAY RETURN RIGHTS

If your order was shipped to an address within the European Union, you also have the right to cancel or return your order within 60 days for any reason, in accordance with EU consumer law.

As with our general policy, the returned item must be in its original condition, unworn, and include all packaging and tags. Proof of purchase is required.

5. REFUNDS

Once we receive and inspect your return, we’ll notify you of the approval status. If approved, your refund will be automatically issued to your original payment method within 10 business days.

Please note: It may take additional time for your bank or credit card company to process and post the refund to your account.

6. PERSONALIZED ITEMS

Custom or personalized items (e.g., engraved jewelry) are not eligible for returns or refunds unless they are defective, damaged, or incorrect. These items are made specifically for you and cannot be resold.

Please carefully check all personalization details before placing your order.

7. SALE ITEMS

Sale items are non-refundable but can be exchanged.
If you’d like to exchange a sale item for another size, color, or product, we’ll cover the shipping costs for the replacement.

8. SPECIAL PROMOTIONS – ‘BUY 2, GET 1 FREE’ / ‘BUY 4, GET 2 FREE’

If you participated in one of these promotions but want to return part of your order, no problem!

You can exchange any item from your order for another product of equal or lesser value from our website. We’ll ship the replacement(s) to you free of charge.

9. RETURN PROCESS

Email us at info@ayunaclothing.com with the subject “Return” and include your reason for returning or exchanging.
Wait for approval. Once approved, we’ll send you detailed return instructions.
Ship the item(s) back in their original packaging with the return form included.
Once received, we’ll process your refund or exchange.

For any additional questions, contact us at info@ayunaclothing.com. Our team is happy to help! 😊